Couple who moved from Nevada to Indiana say moving company charged them exorbitantly and damaged their property, among other things

CROWN Issue, Ind. (CBS) — With two mattresses strapped to the back again and a couple of bicycles, a mini-trampoline, and other goods hanging by a cord in front of them, the shifting truck that transported Alexandra Deliopoulos and her husband’s personal outcomes could possibly evoke the opening credits from “The Beverly Hillbillies.”

It was essentially all the operate of an true accredited shifting corporation – but which is only aspect of the story. As CBS 2’s Tim McNicholas documented Thursday night, this tale also will involve the police, prescription capsules, and a expecting girl.

Deliopoulos confirmed us what transpired to these mattresses that ended up strapped to the back again of the truck. They were being still left “soaking wet and moldy.”

In the meantime, the large-monitor Tv set was remaining broken.

“You can see like there’s a substantial crack that goes all the way down,” Deliopoulos reported.

A mirror was left shattered.

“I just you should not get it,” Deliopoulos mentioned.

It could possibly not audio like a laughing make any difference. But as Deliopolous described from her sofa which is lacking its legs, laughing is about all she can do.

“I am seeking really challenging to maintain the pressure down for newborn, suitable?” Deliopoulos said. “Seven months expecting –we’re nearly there.”

With a toddler on the way, Deliopoulos and her spouse, Jesse Velez, made the decision to move from Nevada to Crown Level, Indiana to be nearer to loved ones. They hired Allstate Relocating and Storage – who told them their “Total Guaranteed Rate” was $5,112.75.

But then, Allstate Transferring subcontracted a different organization, Effortless Relocating Express. The difficulties commenced on their March 1 going working day.

“It was so a lot exciting,” Deliopoulos stated. “They closed the truck, and demanded 5 a lot more grand for them to even commence the truck and go away.”

The movers inevitably did acquire the stuff. But nine times later on, Deliopoulos and Velez figured out the truck was in Mississippi – damaged down.

A mechanic despatched the couple shots of a jam-packed truck, with all those beds and bikes strapped to the again. Velez was so concerned that he flew to Mississippi and experimented with to get the things himself, but the movers would not let him near the truck.

This was even though the couple suggests they’d presently paid out about $7,000.

“No person deserves this,” Deliopoulos said. “You cannot call oneself movers and not have any regard for anyone’s personalized factors,”

On March 28, the movers finally showed up – with very little hanging outdoors the truck – and demanded even extra revenue to open the truck up. So Velez referred to as 911 and recorded many video clips.

A law enforcement report states an officer instructed a person of the movers “to launch the home… or he would be billed.” The mover refused, “and was transported to the Lake County Jail.”

But anyone else from the enterprise later on resolved to release the things, so the law enforcement permit the mover go. 

The movers experienced no rationalization for some missing objects – which Velez reported in the video clip included an total chair – nor did they have an rationalization for some products that were being ruined and damaged.

The movers further experienced no rationalization for the things the pair bought that belong to anyone else – like the treatment with the identify Athena Gipson.

Deliopolous performed cyber detective, messaged an Athena Gipson on social media, and uncovered she had not too long ago moved from Texas to Ga with the same movers. 

They begun exchanging messages – only to find out they every experienced some of the other’s house.

“They held the things hostage, in essence,” Gipson claimed.

Gipson also explained the movers demanded far more cash and claimed her things took up too a great deal place in advance of finally providing some of it just after a thirty day period. And it turned out she wound up with some of Deliopoulos’ garments. 

They’re now mailing it all again to each individual other. 

Gipson even shared her tale on TikTok to warn some others.  In a TikTok video clip, she termed the movers “”complete criminals.”

“I just do not want these fellas to do this to extra persons,” Gipson explained to McNicholas. “I imply, I was sitting down there thinking it was just me.”

Basically, 12 people complained to the U.S. Section of Transportation about Allstate Moving and Storage so considerably this calendar year. There ended up 10 issues are about “Deceptive Business Techniques.”

The organization has also gained an F rating with the Better Enterprise Bureau.

So we referred to as the firm’s business in Florida about the situation. A person in client support claimed Alexandra and Jesse were billed far more because their possessions took up a lot more area than predicted – which the couple denies. 

He also explained they can file insurance coverage claims for broken – and explained to McNicholas that if he’d moved all around significantly, he’d comprehend things like this materialize.

McNicholas replied, “I have moved a few situations. I have never ever had it like this – I will explain to you correct now.”

The Allstate Going and Storage staffer also stated another personnel would get in touch with us again to remedy additional inquiries. We have been still waiting late Thursday.

We also under no circumstances acquired a phone back again the subcontractor, Easy Moving Convey. 

As for that insurance policy declare, Deliopoulos and Gipson both acquired baffling emails indicating the meant promises processor no lengthier functions with Allstate Transferring.

Deliopoulos and Velez have also established up a GoFundMe to recoup the income they dropped.